About Us / Delivery and Returns
Leila Jewels is your online jewelry store!
No one wants to go to the mall - and we're committed to carrying unusual and beautiful jewelry that you won't find there anyway. Leila Jewels highlights American designers and hand-crafted work, with the occasional must-have object from places like Italy, Israel, France or Turkey thrown in for variety. We troll the crafts fairs and trade shows for the most unique, interesting and gorgeous pieces that will delight and gratify you, and make you a gift-giving guru. Browse our site to find the perfect gift for any occasion - there's something for everyone, at every price point.
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CONTACT US and get a response within 24 hours.
E-mail: info@leilajewels.com
Phone: 202-798-1085 (leave a message or text any time)
We are located in Potomac, MD 20854
Order Policy:
We accept most major credit cards and PayPal. Shopify processes our credit card orders so we never have access to your credit card/payment information.
Shipping Policy:
Shipping on jewelry is always free - even on returns. We ship 1st Class via the US Postal Service. We try to ship your jewelry within 2-3 days of your order (usually the next day!) and it generally arrives within a week, though we can't guarantee how long the USPS will take to deliver.
Shipping on gifts and items weighing over 8oz and up to 2lbs in weight is $5.00; for items weighing over 2 lbs shipping is $13.00. All items are shipped by 1st Class US Postal Service delivery.
Please select Express Shipping if you want your item to arrive within 2 days. Express Shipping is offered at $10.00 for jewelry and items up to 2 lbs in weight. Express delivery for items over 2 lbs in weight will be determined at the time of sale.
If you live in the Potomac, MD area it is possible for the item to be hand-delivered at no charge. Please send an email to info@leilajewels.com and the charge for delivery will be refunded to your original form of payment, and hand-delivery will be arranged.
Return Policy:
We want you to be thrilled with your purchase from Leila Jewels.
If you're not completely happy with the jewelry or gift purchased from Leila Jewels please contact us at info@leilajewels.com within 14 days from the date you received your package. We will email you a shipping label that you can print out so that the jewelry can be returned free of charge for a full refund to the form of payment that you used to purchase it. After 14 days you can return the item for store credit for up to 45 days from purchase.
If you received your Leila jewelry as a gift you can receive store credit for up to 30 days of receipt. Send an email to info@leilajewels.com and we will email you a shipping label to return the jewelry free of charge.
Gifts items purchased can also be returned for a refund to the original form of payment, but there will be a charge for the shipping, up to $7.00, depending on the weight of the item, and with the receipt or gift receipt.
If you have questions about shipping, returns, or the jewelry itself please don't hesitate to contact us! You can write to info@leilajewels.com and we promise to respond within 24-48 hours.