Frequently asked questions

1. What is the difference between silver and gold vermeil in your collection?

We utilize high-quality 925 sterling silver for many of our designs. Gold vermeil is a premium alternative in which a sterling silver base is coated with a thick layer of gold, providing the luxury look of solid gold with the enduring value of silver.

2. Do you offer free shipping on jewelry?

Yes, shipping on all jewelry at Leila Jewels is always free, including returns. We typically ship via USPS 1st Class mail within 2 to 3 days of your order, so your treasures usually arrive within a week.

3. How can I arrange for local hand-delivery in Potomac, MD?

If you live in the Potomac, Maryland area, we can arrange for free hand-delivery of your items. Simply email us at info@leilajewels.com to coordinate a time, and any initial shipping charges will be refunded to your original payment method.

4. What is your return policy for pearls and other jewelry?

If you are not completely satisfied with your purchase, contact us within 14 days of receipt to receive a free printable shipping label and a full refund. We accept returns for store credit within 14 to 45 days. If you received your jewelry as a gift, you have up to 30 days to return it for store credit.

5. Are the pearls used in your collection natural?

Yes, we use natural freshwater pearls, including baroque and cultured varieties, to ensure an authentic, timeless luster. Each pearl is selected by our founder, Deb, for its unique shape and character.

6. Can I get a discount on my first order?

Absolutely. You can join our VIP list to receive a discount on your first order. VIP members also get early access to our new collections and seasonal sales events.

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